Concordia Publishing House, one of the nation’s most respected Christian publishers, has successfully modernized its business systems through a new implementation go-live with knk Software. With a long-standing legacy of delivering faith-based content and resources, Concordia recognized the need to unify its core operations and improve digital efficiency. To support this vision, the organization partnered with knk Software to consolidate its ERP and publishing operations into a single, integrated platform. This transformation enables Concordia to streamline processes, enhance data visibility, and better serve its mission in a fast-evolving publishing landscape.
Jeremy Roegner, Director of IT at Concordia Publishing House, shared his perspective on the decision to partner with knk Software: “We partnered with knk to consolidate our ERP and core publishing systems. We now have fingertip access to data we need for strategic analysis and the dashboard personalization needed to improve user experience. The ability to distribute title information with the latest ONIX standards alone is a big milestone.”
Concordia Publishing House faced operational challenges due to disconnected and outdated systems—EPICOR ERP, STAR Projects, and THINK Subscriptions—causing data silos and delayed updates. Daily batch processing hindered real-time decision-making, while Mac users struggled with limited system access. The absence of ONIX integration further complicated metadata distribution to trading partners. Additionally, data access and extensive customization to its base ERP platforms required valuable IT resources to maintain, making it difficult for staff to gain immediate actionable insights and software upgrades impossible. These issues slowed workflows, reduced collaboration, and limited Concordia’s ability to scale effectively in a fast-changing publishing environment.
knk Software provided Concordia with an integrated platform that unified ERP and publishing systems, streamlining operations and eliminating data silos. With knkMedia’s browser-based access, Mac users gained full functionality without workarounds. Real-time data processing replaced many of the traditional batch updates, accelerating insights and responsiveness. ONIX standard integration automated metadata delivery to partners, while personalized dashboards gave users intuitive, role-specific views of key data. The result is a more agile, connected, upgradeable, and user-friendly environment that supports Concordia’s publishing goals with greater efficiency and clarity.
Sebastian Mayeres, CEO of knk Software, expressed his enthusiasm about the partnership, stating, “We are thrilled to have Concordia Publishing House as our client. We’re excited about the potential time and cost savings they’ll be able to achieve through the consolidation of their ERP and other internal systems. Enabling instant and authoritative data access for Concordia’s users and stakeholders is a big part of this partnership’s success.
Mr. Roegner further elaborated on their choice, stating, “This implementation has positioned Concordia Publishing House for sustainable growth, as knk moves us from siloed systems using slower batch processes to real-time processing in a single platform that integrates with our eCommerce platform.”
knk’s solution provided Concordia Publishing House with an integrated ERP system to better manage royalty and license tracking, financial management and reporting, process automation, and scalability & integration. By implementing knkMedia, Concordia Publishing House is now able to achieve greater operational control, cost savings, and improved partner relations – ensuring its international business scales efficiently while maintaining compliance and focus on its mission.
About Concordia Publishing House
Concordia Publishing House, the publishing arm of The Lutheran Church—Missouri Synod, was founded in 1869 as a small St. Louis printery with the mission of providing doctrinally sound materials for churches and individuals. Today, Concordia Publishing House thrives as a nationally recognized publishing company that offers churches, schools, and individuals more than 10,000 products and services. A recognized leader in quality and innovation, Concordia Publishing House received the Malcolm Baldrige National Quality Award, the nation’s highest honor for performance excellence. And while they continue to grow from humble beginnings 150 years ago, their mission remains the same.
About the knk Group
The knk Group has 450 customers in the publishing and media industry across North America, Europe and Asia with offices in the US, UK, France and Germany. knk develops and distributes knkMedia – the only Microsoft-certified publishing software worldwide. It complements the range of services provided by Microsoft Dynamics 365 with publishing-specific functionality for book, magazine, and specialist publishers and is based on the latest Microsoft technology. The software can be used in the cloud as well as on-premises. In addition, the knk Group offers Power BI, CRM (knk365 for Media Sales), Customer Engagement (knk365 Market Insights) and Marketing Automation (knk365 Marketing Automation) solutions dedicated to meet the publishing and media industry’s needs. www.knk.com
For further information please contact:
knk Group, Julia Redner
Phone: +49 431 579 72 784
E-Mail: JRedner@knk.com
