Peabody, Massachusetts, April 23, 2019: Christianbook.com is honored to have been awarded the 2018 Bizrate Insights Circle of Excellence Platinum Award, which recognizes excellence in customer service and satisfaction among the nation’s online retailers.
Bizrate Insights, a Meredith Corporation (NYSE: MDP; Meredith.com) company and one of the largest sources of consumer-generated reviews of online retailers in the United States, announced the winners of its 19th annual Bizrate Circle of Excellence Award on March 12, 2019. The distinction recognizes retailers that received outstanding online customer satisfaction scores across a one-year period, determined by millions of verified online buyers. Christianbook.com earned the highest distinction, the Platinum Award. The Platinum Award designation is awarded to retailers that achieved the highest scores among members of the Circle of Excellence across all eight key performance indicators – Overall Satisfaction, Product Selection, Check-out, Ease of Finding, Repurchase Intent, Product Met Expectations, Customer Support and Satisfaction, and On-Time Delivery. Christianbook.com is among an elite group of online retailers who have achieved Platinum status multiple times, this being the 18th Platinum Award for the company.
“We’re thrilled to receive this award, and we’re extremely grateful for our customers and for their continued feedback and support. The comments we receive from Bizrate Insights are a valuable resource for improving our overall customer experience,” said Ray Hendrickson, President/CEO of Christianbook. “This Circle of Excellence Award demonstrates our commitment to delivering the highest level of customer service, and the fact that we’ve been able to achieve Platinum level for 18 of the 19 years that this award has been presented is a tribute to our great staff and the exceptional service they provide to our customers on a daily basis.”
In 1978, two teenage brothers started Christian Book Distributors, Inc., which would become the world’s largest distributor of Christian products. Through its online presence, Christianbook.com, and 65 unique catalogs, the company offers the lowest possible prices and maintains an inventory exceeding 500,000 items. The wide selection includes books, Bibles, DVDs, music, homeschool resources, toys and games, gifts, academic resources, and church supplies. Christianbook.com provides additional information on its website, including author profiles and interviews, detailed product descriptions and excerpts, music clips, articles, reviews, specialized search engines, and video content. The company provides not only great value but also exceptional customer service and support. In addition to receiving the Bizrate Circle of Excellence Platinum Award for 18 years, Christianbook is also an eight-time recipient of the Boston Globe’s Top Places to Work award. Employing over 500 people from the surrounding communities, Christianbook is a proud supporter of the City of Peabody and many local charities.
For more information, please contact Bridget Timmins at (978) 573-2201 or btimmins@christianbook.com
