Peabody, Massachusetts, May 20, 2020: Christianbook is honored to have been awarded the 2019 Bizrate Insights Circle of Excellence Platinum Award. Founded in 2000, the Circle of Excellence honors retailers in their network who have earned outstanding ratings from their customers during the previous calendar year – and only the best of the best reach Platinum status.
Bizrate Insights, one of the largest sources of consumer-generated reviews of online retailers in the United States, has announced the winners of its 20th annual Bizrate Circle of Excellence Award. The distinction recognizes those online retailers within the Bizrate Insights North America Network who have demonstrated outstanding performance, as rated by their customers, throughout a one year period. Winners continuously obtained feedback from their customers throughout the award year and received ratings that are statistically significantly above the Bizrate Insights North America Network average. The ratings are from direct feedback, collected at the point-of-sale and after the delivery of goods, from customers concerning eight key satisfaction indicators – Overall Satisfaction, Product Selection, Check-out, Ease of Finding Products, Repurchase Intent, Product Met Expectations, Customer Support and Satisfaction, and On-Time Delivery. Christianbook is among an elite group of online retailers who have achieved Platinum status multiple times, this being the 19th Platinum Award for the company.
“We’re thrilled to receive this award, and we’re extremely grateful for our customers and for their continued feedback and support. The comments we receive from Bizrate Insights are a valuable resource for improving our overall customer experience,” said Ray Hendrickson, President/CEO of Christianbook. “This Circle of Excellence Award demonstrates our commitment to delivering the highest level of customer service, and the fact that we’ve been able to achieve Platinum level for 19 of the 20 years that this award has been presented is a tribute to our great staff and the exceptional service they provide to our customers on a daily basis.”
About Christianbook: From its humble beginnings in 1978, operating out of mom and dad’s home in Lynn, Massachusetts, and carrying only a few academic titles at discounted prices, Christianbook has grown to become the world’s largest seller of Christian products. Through its online presence, Christianbook.com, and 65 unique catalogs, the company offers the lowest possible prices and maintains an inventory exceeding 500,000 items. The wide selection includes books, Bibles, homeschool resources, toys and games, gifts, academic resources, church supplies, DVDs and music. Christianbook.com provides additional information on its website, including author profiles and interviews, detailed product descriptions and excerpts, music clips, articles, reviews, specialized search engines, and video content. The company provides not only great value but also exceptional customer service and support. In addition to receiving the Bizrate Circle of Excellence Platinum Award for 19 years, Christianbook is also a nine-time recipient of the Boston Globe’s Top Places to Work award. The company currently employs a staff of over 550 employees, and operates out of a 370,000SF facility located in Peabody, Massachusetts, that houses our distribution center, full-service call center, and corporate offices. Christianbook is committed to the spreading of the gospel both through the products we sell each day and in our philanthropic support of missions around the globe. In particular, we seek to have an exponential impact on the kingdom by equipping overseas pastors and Bible school students, who then have a lifetime of impact in their ministries. We are also a proud supporter of the City of Peabody and many local charities.
http://www.christianbook.com
Contact: Bridget Timmins at btimmins@christianbook.com
