Peabody, Massachusetts, April 23, 2019: Christianbook.com is honored to have been awarded the 2018 Bizrate Insights Circle of Excellence Platinum Award, which recognizes excellence in customer service and satisfaction among the nation’s online retailers.
Bizrate Insights, a Meredith Corporation (NYSE: MDP; Meredith.com) company and one of the largest sources of consumer-generated reviews of online retailers in the United States, announced the winners of its 19th annual Bizrate Circle of Excellence Award on March 12, 2019. The distinction recognizes retailers that received outstanding online customer satisfaction scores across a one-year period, determined by millions of verified online buyers. Christianbook.com earned the highest distinction, the Platinum Award. The Platinum Award designation is awarded to retailers that achieved the highest scores among members of the Circle of Excellence across all eight key performance indicators – Overall Satisfaction, Product Selection, Check-out, Ease of Finding, Repurchase Intent, Product Met Expectations, Customer Support and Satisfaction, and On-Time Delivery. Christianbook.com is among an elite group of online retailers who have achieved Platinum status multiple times, this being the 18th Platinum Award for the company.
“We’re thrilled to receive this award, and we’re extremely grateful for our customers and for their continued feedback and support. The comments we receive from Bizrate Insights are a valuable resource for improving our overall customer experience,” said Ray Hendrickson, President/CEO of Christianbook. “This Circle of Excellence Award demonstrates our commitment to delivering the highest level of customer service, and the fact that we’ve been able to achieve Platinum level for 18 of the 19 years that this award has been presented is a tribute to our great staff and the exceptional service they provide to our customers on a daily basis.”
In 1978, two teenage brothers started Christian Book Distributors, Inc., which would become the world’s largest distributor of Christian products. Through its online presence, Christianbook.com, and 65 unique catalogs, the company offers the lowest possible prices and maintains an inventory exceeding 500,000 items. The wide selection includes books, Bibles, DVDs, music, homeschool resources, toys and games, gifts, academic resources, and church supplies. Christianbook.com provides additional information on its website, including author profiles and interviews, detailed product descriptions and excerpts, music clips, articles, reviews, specialized search engines, and video content. The company provides not only great value but also exceptional customer service and support. In addition to receiving the Bizrate Circle of Excellence Platinum Award for 18 years, Christianbook is also an eight-time recipient of the Boston Globe’s Top Places to Work award. Employing over 500 people from the surrounding communities, Christianbook is a proud supporter of the City of Peabody and many local charities.
For more information, please contact Bridget Timmins at (978) 573-2201 or btimmins@christianbook.com
[NASHVILLE, TENN., April 24, 2019—] B&H Publishing is proud to announce the acquisition of bestselling author, poet and speaker Jackie Hill Perry for her second adult trade book.
In Free to Focus, Michael Hyatt reveals nine proven ways to win at work to be free to succeed at the rest of life: health, relationships, and more. He helps readers:
Ada., Mich.—For the first time ever, New York Times bestselling author Ted Dekker and his Christy Award–winning daughter, Rachelle Dekker, have joined forces to deliver a supernaturally infused suspense novel that will take readers to the edge of reason in
Ted Dekker is the award-winning and New York Times bestselling author of more than forty novels, with over ten million copies sold worldwide. He was born in the jungles of Indonesia to missionary parents, and his upbringing as a stranger in a fascinating and sometimes frightening culture fueled his imagination. Dekker’s passion is simple—to explore truth through mind-bending stories that invite readers to see the world through a different lens. His fiction has been honored with numerous awards, including two Christy Awards, two Inspy Awards, an RT Reviewers’ Choice Award, and an ECPA Gold Medallion. In 2013, NPR readers nationwide put him in the Top 50 Thriller Authors of All Time. Dekker lives in Nashville, Tennessee, with his wife, Lee Ann.
Rachelle Dekker is the Christy Award–winning author of The Choosing, The Calling, and The Returning in the Seer series. The oldest daughter of New York Times bestselling author Ted Dekker, Rachelle was inspired early on to discover truth through the avenue of storytelling. She writes full-time from her home in Nashville, where she lives with her husband, Daniel, and their son, Jack. Connect with Rachelle at
Ada, Mich. (April 25, 2019)—Revell, a division of Baker Publishing Group, is pleased to announce that Irene Hannon has reached a significant sales milestone. Hannon began publishing with Revell in 2009 with her book Against All Odds. Now ten years later, she has written 21 books under the Revell imprint with over one million copies sold.
Grand Rapids, Mich., April 26, 2019— Jay DeMarcus, founding member of the superstar vocal group Rascal Flatts, gives fans a glimpse into the creation of the band and shares a message of hope instilled in him at a young age by his mother. Available April 30, Shotgun Angels: My Story of Broken Roads and Unshakeable Hope, sees DeMarcus reflect on being raised in a blue-collar family, his start in the music industry and why he almost walked away before Rascal Flatts was even formed.
WESTMONT, IL—InterVarsity Press (IVP) is pleased to welcome Ed Gilbreath onto its staff in the newly created position of executive editor.
Peachtree City, GA – After three years as sister companies, Peachtree Editorial Services and Hudson Bible are formally merging as Peachtree Publishing Services. Christopher Hudson, currently the president of Hudson Bible, will be taking on the role of president for the newly combined company.
Carol Stream, Ill. (April 24, 2019) Focus on the Family, in alliance with Tyndale House Publishers, will release
Grand Rapids, MI—Baker Book House, a premiere independent Christian bookstore in West Michigan, offers a counterpoint to the recent announcement that LifeWay Christian Resources is closing all 170 of its bricks-and-mortar stores. Response to the closings has reverberated with predictions that all Christian bookstores are doomed to close.




